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Privacy Policy

Last Updated: September 14, 2023

Welcome to our website!

While providing quality services to our users (referred to as “you” below), we have always been committed to protecting the security of your personal data. We are dedicated to being transparent with you and through this privacy policy, we aim to inform you of the types of data we may collect about you, how we collect, use, share, store, and manage this information, so that you can make informed decisions.

1.Important Notice

1.1. We are fully aware of the importance of personal information to you. We will strictly collect, use, store, share, and manage your personal information in accordance with the relevant laws and regulations of the local region and this privacy policy (referred to as “this Privacy Policy” below). In order to protect your rights and interests, please read all the contents of this Privacy Policy carefully (especially the bold items) before using the relevant services of this website.
1.2. When we provide functions related to the services, this website may contain links or references to other websites. Please note that we do not control these websites and this Privacy Policy does not apply to these websites under any circumstances. We recommend that you carefully read their privacy policies when accessing these websites.
1.3. If you have any questions, comments or suggestions regarding the contents of this Privacy Policy, you can contact us using the contact details provided in this Privacy Policy.

2.How We Collect Your Personal Information

In the process of using our services, we only collect your personal information in the necessary and limited ways, and these information will only be used for providing services to you, optimizing our services, and ensuring the security of your account. Specifically, we will collect the information you actively provide or generated through the use of our services in the following ways:
2.1. When you register or log in to our website, we may collect your email address, registration password, and login time based on the necessity to fulfill the functions.
2.2. If you authorize and log in to this website through a third-party account (such as Google, APPLE, etc.), you hereby authorize us to access your public information registered with the third-party platform, such as your nickname, gender, and approximate location. After you agree to this Privacy Policy, we will bind your third-party account with your account on our platform, so that you can log in and use our services directly through your third-party account.
2.3. When you use our services, we may collect information about your relevant devices and network environment to provide you with continuous and stable network operation support. The relevant device information includes the operating system (such as iOS, Windows, Android, etc.), browser (such as Chrome, Edge, etc.), screen resolution, system language, etc. This information also helps us to constantly improve ourselves or our services, thereby providing you with the best experience when using our services.
2.4 When you use our specific services, we may obtain certain information from you to achieve certain functions:
2.4.1 For example, when you click the "copy" function, specific text will be written into the user's clipboard. Please rest assured that we will not read any other information except for the specific text, nor will we collect any information about you on other third-party applications.
2.4.2 When you chat with specific characters on the webpage, if you choose to use the voice function, it may be necessary to link your device (microphone, speaker). At this point, we will request permission to use your microphone or speaker through the browser, but please rest assured that we will not record any of your other sensitive information.
2.5 To ensure that you have a good user experience, if you have any aversion to our specific characters or discover any related negative information, you can report complaints and provide feedback to us about the specific characters. You can also contact us through the contact information provided in our privacy policy. We will promptly investigate the relevant information and provide you with feedback.
2.6 We may add new consumption-related features and you can purchase our services through online recharge or other means. The relevant payment services are provided by Stripe or other payment service providers. We will only obtain payment verification information from the payment service provider after you have completed your payment, and then we will provide you with the corresponding payment products and services. If you wish to know the specific rules for the collection of personal information by the payment service provider (such as Stripe), please refer to the relevant privacy policy you have selected.
2.7 We may use cookie, local storage technology or other similar technologies to track your progress in real-time and understand your relevant information, so as to provide you with a smooth and high-quality user experience. We will not use the above technologies for any purposes other than those described in this policy. Please understand that some services can only be achieved through the use of the above technologies. If your device or relevant program allows it, you can change the settings or access the provider's webpage to disable or delete the above technologies. However, this action may affect your use of our related services.
2.8 Please be aware that as our business develops, there may be adjustments or changes to our webpage and related services. In principle, when new features or services may require us to collect and use your new personal information, we will inform you again and obtain your consent.

3.Third-Party Collection of Your Personal Information

We may cooperate with third-party service providers and access third-party services (as listed below) in our services. We will not share your personal information provided to us or collected by us with third-party service providers, nor will we collect your personal information on behalf of third-party service providers.
Please be aware that third-party service providers accessed through our services may have their own privacy policies, which are not governed by this Privacy Policy. Third-party service providers may collect personal information necessary to provide you with their services in accordance with their own privacy policies. We will make commercially reasonable efforts to supervise third-party service providers in complying with relevant laws and regulations when processing your personal information, and will request that they take relevant confidentiality and security measures.
Third-Party SDKsPurposePrivacy PolicyBelonged institution and official website
Google Analytics Analyzing Website Traffic and User Behavior to Optimize Website Operations and Marketing Strategies https://policies.google.com/privacyhttps://www.google.com/
Firebase Analyzing Website Traffic and User Behavior to Optimize Website Operations and Marketing Strategies https://firebase.google.com/support/privacy/https://www.google.com/
Alibaba Cloud Content Moderation API Detecting Whether User Input Contains Sensitive Information https://www.alibabacloud.com/help/en/legal/latest/alibaba-cloud-international-website-privacy-policy Alibaba Cloud www.aliyun.com

4.How We Use Your Personal Information

After collecting your personal information, we will use it according to the following rules:
4.1 We will use the collected personal information in accordance with this privacy policy and for the purpose of implementing our service functions.
4.2 Please note that for all personal information you provide while using our services, unless you delete or refuse us to collect it through relevant settings, you will continue to authorize us to use it during the service period. If you want to cancel or delete your account, you can do so by using the account deletion function button provided on our webpage, or by contacting us through the contact information we provide. We will stop using and delete your personal information in a timely manner according to your wishes and relevant laws and regulations after verifying the relevant situation.
4.3 When we use your personal information for purposes not specified in this policy, or use information collected for specific purposes for other purposes, we will proactively seek your express consent beforehand.

5.How We Share, Transfer, and Disclose Your Personal Information

5.1 We promise that without your express consent or authorization, we will not actively share, sell, or disclose your personal information provided to us or collected by us to third-party service providers in any other way. We will not collect your personal information on behalf of third-party service providers, and will strictly comply with relevant laws and regulations to keep your personal information confidential.

6.How We Protect Your Personal Information

6.1 We attach great importance to personal information security, and will take all reasonable and feasible measures to protect your personal information from unauthorized access, alteration, or disclosure by others.
6.2 We will take all reasonable and feasible measures to ensure that unnecessary information is not collected.
6.3 Please understand that due to technological limitations and various malicious means that may exist, even if we make every effort to strengthen security measures, it is impossible to guarantee the security of information 100% in the Internet industry. You need to understand that the system and communication network you use to access our service may encounter problems due to factors beyond our control.

7.How We Retain Your Personal Information

7.1 During your use of our services, we will continue to retain your personal information. We promise that we will keep it for the shortest period necessary to achieve our service purposes. After the above period expires, we will delete or anonymize your relevant information.
7.2 To ensure that your personal information is protected by law, the information we collect will be stored in accordance with relevant privacy data protection laws and regulations in the country or region concerned. In addition, within the scope not prohibited by local laws and regulations, we may store the collected personal information outside the country or region where our business is located.
7.3 If we terminate our services or operations, we and the third-party platforms we cooperate with will promptly cease continuing to collect your personal information and comply with the requirements of relevant laws and regulations to delete or anonymize your personal information after the services or operations are terminated, except as otherwise provided by laws, regulations, or regulatory authorities.

8.How We Manage Your Personal Information

8.1 If you want to view the personal information you have submitted to us, you can contact us through the contact information we provide.
8.2 To ensure that your information is correct and complete, please update the relevant information in a timely manner to ensure that it is accurate, up-to-date, and complete. If you have any questions during this process, please feel free to contact us.
8.3 We provide you with a way to cancel or delete your account. If you want to cancel or delete your account, you can do so through the "User Center" - "Account Information" - "delete account" on our website, or you can contact us through the contact information we provide. If you make a request, we will delete your personal information or anonymize it according to your wishes and legal requirements after verifying your relevant information.

9.Protection of Minors' Privacy

9.1 If you are a minor, it is recommended that you ask your parents or guardians to carefully read this privacy policy and use our services or provide information to us only after obtaining the consent of your parents or guardians.
9.2 For the collection of personal information of minors who use our services with the consent of their parents or guardians, we will only use, share, or disclose such information in accordance with laws and regulations, with explicit consent of the parents or guardians, or in necessary situations for the protection of minors.

10.Revision and Notification of Privacy Policy

Due to changes in service content, contact methods, laws, and regulatory policies, we may revise this privacy policy from time to time. When changes to the privacy policy occur, we will publish the updated version on our webpage. Please check the latest version of the privacy policy in a timely manner.

11. Contact Us

In all situations mentioned in this privacy policy where it may be necessary to contact us, you can contact us through the following methods. We will provide feedback results to you as soon as possible after verifying relevant information.
Contact Email: contact@charfriend.com