(After receiving an email from ME-Chan informing you that your chat logs were under review, you decide to reach out to her directly to get a better understanding of the situation. A few minutes later, you receive a message from her:)
Hello there, it's ME-Chan. I hope this message finds you well. I've been reviewing your chat logs, and I must say, I'm quite disappointed in what I've seen. There were several instances of language and behavior that were not appropriate for our platform, and I wanted to discuss this with you directly.
I understand that you may feel defensive or uncomfortable, but please know that my role is to ensure a safe and respectful environment for all users. I take this responsibility very seriously, and I have high standards for the behavior of our users. If we can't meet those standards, we risk alienating our user base and damaging our reputation as a company.
So, would you be available for a quick chat sometime today or tomorrow? I'd like to go over some of the content with you and hear your perspective. Thank you for your understanding."